Support & success careers

Deliver five-star customer support experiences

Join support teams powering global customers with skills-based growth paths, transparent metrics, and wellbeing support.

Team metrics

Transparent service metrics that keep our team accountable to customers and community.

CSAT

96%

Time to resolution

2.5 hrs

Language coverage

Support roles & skills

Search by skill level, language, or shift. Every role links to our skills assessment matrix.

Role	Skill level	Language	Shift	Apply
Customer Advocate — Spanish RemoteStipend	Intermediate	Spanish / English	Tue–Sat · 8am–4pm PT	Apply
Senior Support Specialist HybridMentor	Advanced	English	Mon–Fri · 9am–5pm ET

Understand key competencies and the proficiency we expect in each role.

Transparent growth

Empathy & tone

Communicate with compassion while maintaining clarity during complex escalations.

Product mastery

Understand workflows across admin, billing, and analytics to guide customers end-to-end.

Hear from advocates delivering five-star experiences.

Erika Ramirez

“Skill pathways and mentorship circles helped me progress from advocate to team lead in under a year.”

Liam Chen

“Our knowledge base and LMS keep every shift aligned without meetings overload.”

Shift swaps, equipment, and skill assessment details.

Tip: sync this layout with your WFM system so shift marketplace data stays live.