No tickets yet? Prime your team with contextual search, curated articles, and live chat cues so customers get answers fast once launch day arrives.
Average response time 2m 37s

Keep your promise: availability updates instantly across chat, email, and portal widgets.

Knowledge base setup
Start building your support knowledge base
Create guidance before the first ticket arrives—search, curated articles, and live chat onboarding ensure a calm launch.
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Suggested searches
Invoice sync↵
Workspace roles
Update SLA policies

Popular queries update automatically as customers submit new tickets.

⌘K opens paletteType ? for operators

Tips

  • • Use keywords like “invoice” or “workspace limits”.
  • • Filter by persona to focus on admins or agents.
  • • Press ⌘K to open the command palette.

Contextual insights

Search activity appears here once tickets start flowing so your team sees trending gaps.

Shortcuts

Use `?` to access formatting guides and command palette commands.

Suggested articles
Short guides that surface once your first tickets arrive. Expand to review troubleshooting steps.

Contact support
Operators are online during business hours with on-call rotation for P1 incidents.
Mon–Fri8am – 6pm PT
Sat9am – 1pm PT
SunOn-call only

Support shortcuts

Search across articles, tickets, and automations