Escalate an issue

File a detailed support ticket and our specialists will jump in fast.

Tell us what’s happening
Detailed context accelerates triage — include steps to reproduce, error IDs, and recent changes.
Response in 1 business day

Response in 1 business day

Response in 4 business hours

Response in 4 business hours

SLA 1h

Response in 1 hour

Drag & drop files or click to upload

Up to 4 files • 15MB each

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We’ll reach out via email with diagnostics or next steps.

Includes crash reports and performance traces captured in the last 24 hours.

Responses respect your selected priority window. Critical tickets page the on-call engineer immediately.

Response commitments
Dedicated pods handle escalations. Escalate via pager if production is impacted.
SLA coverage24/7

Critical tickets page on-call instantly. Standard tickets respond in one business day.

  • Real-time status updates

    Track resolution progress from the support hub or via Slack notifications.

  • Trusted escalation paths

    Our enterprise pod collaborates with engineering, security, and billing in one thread.

Other ways to reach us

Pager escalation

Critical incidents page the on-call SRE within 5 minutes.

Open channel

Slack Connect

Enterprise plans can message us directly in shared Slack channels.

Review burst windows, pagination caps, and recommended retry strategies.

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