JO
Personalized maintenance hub

Jordan, plan your maintenance coverage

Tailored status for the products you own. Acknowledge required steps, request coverage, and contact the team straight from this hub.

Voyage NetworkLocal timezone: America/Los_Angeles0 tasks acknowledged
Direct escalation paths
Message account managerDirect line to your enterprise success team.Join the incident bridgeLive Zoom room with SRE and product leadership.
High impact

Core Analytics

Enterprise

Dashboards and scheduled exports unavailable while warehouse shards migrate to the new cluster.

Mar 12, 02:00–05:00 UTC
  • Historical data remains safe; no writes are performed during the maintenance window.
  • Realtime event ingestion continues buffering for up to 6 hours.
Acknowledge readiness

  • Share maintenance brief with executive sponsors

    Provide the comms pack to your leadership team before EOD.

  • Export mission-critical dashboards

    Download CSV snapshots for compliance audits.

Need more time to prepare?

Request a delay or limited exemption for high-stakes workflows.

Moderate impact

Automation Hub

Growth

Automations pause for 90 minutes. Webhooks queue during the window and replay afterward.

Mar 13, 06:00–07:30 UTC
  • Mission-critical SLAs still backed by redundant processing lane.
  • Low-risk automations continue processing at reduced throughput.
Acknowledge readiness

  • Pause bulk data sync automations

    Prevents backlog once the window closes.

  • Inform customer success pods

    Share internal status link so teams can triage inbound questions.

Reschedule automation freeze

SLA reminder: 99.9% monthly uptime
Incidents longer than 43 minutes in a billing cycle qualify for service credits. Document acknowledgements to accelerate review.
Review SLA policy