Support console

Manage cases, SLAs, and macros

Queues

Switch between personal cases, shared queues, and escalations.

Priority inbox

Route replies, log internal notes, and surface macros with undo support.

4 cases overdue
OA

Orbit Analytics

Automation macros not syncing in sandbox

Urgent12m SLA
Updated 2m ago
EnterpriseAutomation
Agent performance
Track response time, macros applied, and CSAT over the last 7 days.
SLA response time averaged 11 minutes this week with 2 preventable misses.
First response
7m
Goal 10m
Follow-up
13m
Goal 20m
Resolution
1h 42m
Goal 2h

Context drawer

Profile, history, and knowledge macros stay persistent across cases.

Workspace attributes and subscription context

Plan

Enterprise

Seats

Agents enabled for macros

148

Renewal

Feb 18

Case #139

Macro permissions

Resolved

Case #128

Undo toast visibility

Resolved

Undo macros basics

KB-142

Sandbox sync checklist

KB-067

Macros