Customer sentiment

Monitor NPS, CSAT, and sentiment targets with adaptive copy.

Net promoter score

58+6NPS increased by six points

Goal 65

View methodology

CSAT

Post-interaction web support surveys last 7 days.

4.3/5-0.1CSAT dropped zero point one points

Target 4.5

Sentiment trend

AI-enriched sentiment across support tickets and community threads.

Positive+3%
Support load

Queue health snapshot with priority chips and escalation flags.

Queue volume

Active tickets awaiting agent response.

182+12
Critical 14High 42Normal 126

Avg first response

Within SLA threshold. Weekend overflow absorbed by EMEA.

1h 28m-12m

Backlog to close

Held for product fixes or awaiting customer reply.

63
>3 days 9

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